How One App Delivered a Flawless Search Experience for 7 Sennheiser Stores around the Globe
By Stacy
Mar 1 2022
3 min to read
"We can definitely feel the revenue from upselling and cross-selling. For example, last month one of our shops made 172 additional sales from product recommendations blocks powered by Searchanise. And we use Searchanise in seven different stores, so the total figure is higher."
Armin Djafari
Global eCommerce Platform Owner, Sennheiser
Armin Djafari
Global eCommerce Platform Owner, Sennheiser
About Sennheiser
Sennheiser is an audio company that specializes in producing headphones, microphones, and telephone accessories both for personal and professional use. The company is represented in more than 50 countries around the world. Sennheiser is well-known for the exceptional sound quality of its headphones.
We're very excited to speak to Armin Djafari, the Global eCommerce Platform Owner at Sennheiser, and learn more about his team's experience with Searchanise.
Tell me, how did you become our client? Why did you choose Searchanise over other search apps?
Armin: I heard about your app from our Singapore team. They were the first Sennheiser team to use Searchanise. And from then, I started to implement Searchanise in other stores, including Australia, New Zealand, Canada, and the Global Sennheiser E-shop. We widely use it not only for search on the website but also for upselling and cross-selling products. So that's how we get together.
Сan you please elaborate on which problems or needs you had before realizing that you need a smart search?
Armin: We were very unhappy with the search results the basic Shopify search provided. Our product names include dashes, numbers, spaces, and the search results were not always relevant. So we wanted to improve the search capabilities of our store and used your app to do it.
The search input "RS 175 u" displays the "RS 175-U" headphone system
Searchanise improves user experience, and now our customers enjoy the relevancy of the products shown, resulting in a 100% satisfaction rate.
How did your team realize that the site search is vital for your website and conversion rate?
Armin: From time to time, we check the quality of the website. And we've also tested the search functionality by searching our main products, putting in typos, writing product names with a dash or without a dash, etc.
Some of our product names can be spelled differently. For example, you can type "HD 450BT" or "HD 450". The standard Shopify search was not throwing the result all the time. And your app can show relevant search results no matter what the customers are putting in.
Some of our product names can be spelled differently. For example, you can type "HD 450BT" or "HD 450". The standard Shopify search was not throwing the result all the time. And your app can show relevant search results no matter what the customers are putting in.
Relevant search results for various product name spelling
How did you find the installation process? Did you face any particular problems during installation and configuration?
Armin: No, not really. As I mentioned before, one of our teams had already implemented Searchanise, and I could just copy and paste the settings from their theme and adjust it to other Shopify stores we have.
What app features do you find the most useful for your business?
Armin: Typo corrections and analytics are great. For example, you can see search queries with zero results in analytics, which is very useful.
Also, I use the upselling and cross-selling functionality in most of the stores. We can definitely feel that the revenue is coming from it. These are the things I like most.
Also, I use the upselling and cross-selling functionality in most of the stores. We can definitely feel that the revenue is coming from it. These are the things I like most.
Can you please share any specific data on how your business metrics improved after installing Searchanise?
Armin: As I've mentioned, we widely use upsell and cross-sell features in the stores. For example, last month, one of our stores made 172 additional sales from product recommendations blocks. I find it convenient that you can check the performance of upselling and cross-selling in the app's admin panel, it gives you a clear picture of what's going on.
Cross-sell block on Sennheiser website
What's your overall impression from using Searchanise?
Armin: I must say that your app is really well structured. I had no problems with configuration, everything was smooth and easy.
How do you measure the importance and impact of site search for you in general?
Armin: That is really important because customers usually come to our store to search for a specific product. They already know what they want, for example, Momentum Wireless 2.
They can simply type in "Momentum 2" and the suggestions help them to find the product they are looking for, as we have another product with a similar name:
They can simply type in "Momentum 2" and the suggestions help them to find the product they are looking for, as we have another product with a similar name:
Search suggestions displaying Sennheiser True Wireless 2 earbuds
We're happy to have big enterprises, such as Sennheiser, among our customers. But the ultimate goal of the Searchanise team is to make professional site search accessible not only for enterprise clients but also for start-up businesses.
Install Searchanise to provide the same level of search experience as Sennheiser and boost your revenue with our upsell and cross-sell functionality!
Install Searchanise to provide the same level of search experience as Sennheiser and boost your revenue with our upsell and cross-sell functionality!
Pick your platform and watch your e-store shoot to the top with Searchanise
“Rock solid performance! I wish we knew about this app a year ago! The intuitive nature of the searches and speed of information make this a perfect app for our web store."
"Works great for our needs!
The Searchanise plugin/service excels where other leading (and much more expensive) search providers have fallen short on our site. We have over 17,000 products and this plugin indexes them flawlessly and creates a top-notch search experience for our customers. Really pleased that we found this one."
The Searchanise plugin/service excels where other leading (and much more expensive) search providers have fallen short on our site. We have over 17,000 products and this plugin indexes them flawlessly and creates a top-notch search experience for our customers. Really pleased that we found this one."
My last hope was to try Searchanise. I was, and I am still amazed! The search results are PERFECT! The sync speed is AMAZING without bags or delays. And I have never seen such great support. The Searchanise App is HIGHLY RECOMMENDED, and I really hope someday to find again such a nice team and support."
"Searching for a Search app? Try Searchanise. We are totally impressed, works great, it's faster than the default BC search and looks gorgeous in our shop - it's form and function! Supported by wonderful people. Many thanks to Alexey and the team! Excellent app and awesome team"
"The results are fantastic.
We use it on many customers and they are all satisfied. It greatly enhances Magento's search."
We use it on many customers and they are all satisfied. It greatly enhances Magento's search."
"I could say a lot of great things about this add-on, but I think this one line suffices; adding the Searchanise feature to your store is one of the most important and rewarding decisions you will make for your business and customers. Not to mention, the team is an absolute delight to work with, namely Angelina Morozova!"
Stacy
Stacy is a content creator at Searchanise. Her professional areas of interest are SaaS solutions and ecommerce. Stacy believes that quality content must be valuable for readers and achieve business goals. When she is not busy writing, which does not happen often, she reads passionately, both fiction and non-fiction literature.
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