Accessibility Statement

We’re committed to ensuring digital accessibility for all users, including people with disabilities. We are actively working to increase the accessibility and usability of our widgets and interfaces and aim to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 AA and Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.

To support accessibility, we at Searchanise take the following measures:

• Incorporate WCAG 2.1 AA and ADA standards into our widget design and development
• Conduct internal testing using accessibility tools and keyboard navigation
• Engage with customer feedback to guide future accessibility improvements
• Train our team on accessibility best practices in design, development, and content

Searchanise provides search and navigation solutions for e-commerce sites, including the Instant Search Widget, Search Results Widget (available across all platforms), and Recommendation Widgets (available on select platforms). These widgets are built to enhance the user experience and are developed with accessibility as a core consideration.

We have implemented several accessibility features to support a wide range of users, including those who rely on screen readers, keyboard navigation, or assistive technologies.

Responsive Design: Our widgets adjust smoothly across screen sizes (desktop, tablet, and mobile) to support all users.

Keyboard Navigation:

• The Instant search widget supports arrow key navigation across search suggestions.
• The Search results widget supports tab-based navigation across product listings and filters.
• The Recommendation widgets support tab-based navigation across product tiles and Call-to-Action (CTA) buttons such as “Add to Cart” or “View Details.”

Focus Management: Visible focus states for all interactive elements to ensure clarity for keyboard users.

Screen Reader Support: Our widgets use semantic HTML and ARIA attributes to provide meaningful labels and roles.

Error Handling: Clear, descriptive error messages when no results are found or an invalid input is detected.

Color Contrast Options: Searchanise default templates help merchants ensure sufficient color contrast between text and backgrounds to support visual accessibility.

While many accessibility improvements have been implemented, we recognize that not all features may yet meet WCAG 2.1 AA in full.

For example:

• Some widget focus states may be impacted by third-party store themes.
• ARIA attributes are still being refined in some areas of the interface.
• The HTML tag structure of the Search results widget needs to be further optimized to improve accessibility for assistive technologies.

We are actively working to address these issues in future releases.

If you experience any difficulty accessing the Searchanise app or believe we are not meeting accessibility standards, please let us know. We value your input and strive to improve continuously.

Email: feedback@searchanise.com
Support Center: https://docs.searchanise.io/
Live Chat: Available within the Searchanise admin panel

We aim to respond to every accessibility-related feedback.

Accessibility is an ongoing journey. We are committed to:

• Continuing iterative improvements aligned with WCAG standards
• Conducting periodic accessibility audits
• Including users with disabilities in usability testing
• Offering guidance to merchants using our widgets on accessible implementation

We also welcome requests for custom accessibility configurations. If you require a specific enhancement to meet your compliance obligations, our support team is available to assist.

This accessibility statement was prepared on April 21, 2025. It was last reviewed on April 21, 2025.

In April 2025, Searchanise engaged DigitalA11Y, an expert in website accessibility, to audit the front-end components to ensure full WCAG 2.2 AA conformance. The identified issues are currently being addressed.