Question 1

What counts as a product when calculating the catalog size (choosing a plan)?

Accepted Answer

We count active products (not product variants) that have the Active status in the Online store sales channel

Question 2

What if the number of products in the store exceeds the plan limit?

Accepted Answer

No worries, the system checks the number of indexed products in your store regularly, and if it exceeds the limit, you will get notifications via email and in the app.

Question 3

Can I pay for a year?

Accepted Answer

Sure, you can choose to subscribe yearly, in this case, you will be billed for a year upfront, and the charge will be repeated every year. The yearly subscription already includes a 30% discount.

Question 4

How can I purchase a subscription to your app?

Accepted Answer

The subscription can be purchased from within the app. To subscribe, you just need to click the Upgrade button in the Searchanise control panel, choose the type of subscription (yearly/monthly) and the plan you would like to subscribe to. Then select the payment method and follow further instructions.

Question 5

I canceled my subscription before getting the Shopify invoice but still got charged

Accepted Answer

This can happen due to the discrepancy between the billing cycles of the app and the invoice you get from Shopify with all the app charges. Please pay attention to the cycle mentioned along with the app charge, the start of the cycle is the day you get charged for the month upfront for using the app.

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