Question 1

Why is the cost of subscription going up?

Accepted Answer

We understand that price changes are rarely a pleasant thing to experience: that's why we did our best to keep prices at the same level for almost 9 years. However, our app has grown a lot since 2013. Changing the pricing model is a neccessary step to keep improving the level of service we offer, as well as the app’s functionality. We'll do our utmost to continue improving your experience with our app every day. Before making the tough decision to raise prices, we have thoroughly studied other search solutions and made sure that the new prices and subscription plans are as competitive and convenient as possible.

Question 2

What will happen to my active monthly subscription?

Accepted Answer

Your store with an active monthly subscription will go into trial mode until the end of your billing cycle, but don't worry: you'll keep access to all your features. Once your current montly subscription expires, you'll need to subscribe again at the new rate.

Question 3

What if I already have an active annual subscription?

Accepted Answer

It will go into trial mode, but there is no need to take any action right now: you'll keep access to all your features and settings. However, once your current subscription expires, you’ll need to subscribe again at the new rate.

Question 4

Will my lifetime Appsumo deal still work?

Accepted Answer

Your Appsumo deal is solid and the new pricing model won't affect it, rest assured. You won't need to buy any additional sumo-codes: you'll still have access to all your current features. Upcoming price changes will only affect monthly and annual subscription-based stores.

Question 5

What counts as a product when calculating the catalog size (choosing a plan)?

Accepted Answer

We count active products (not product variants) that have the Active status in your online store

Question 6

What if the number of products in my store exceeds the plan limit?

Accepted Answer

No worries, the system checks the number of indexed products in your store regularly, and if it exceeds the limit, you will get notifications via email and in the app itself.

Question 7

I canceled my subscription before getting the Shopify invoice - but still got charged

Accepted Answer

This can happen due to the discrepancy between the billing cycles of the app and the invoice you get from Shopify with all the app charges. Please pay attention to the cycle mentioned along with the app charge: the start of the cycle is the day you get charged for the month upfront for using the app.

Question 8

How can I purchase a subscription to your app?

Accepted Answer

The subscription can be purchased from within the app. To subscribe, you just need to click the Upgrade button in the Searchanise control panel, and choose the plan you would like to subscribe to. Then select the payment method and follow further instructions.

Question 9

Where can I find out more about new planned product features?

Accepted Answer

On our public roadmap page, we will naturally keep it updated with new features.

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