Question 1

What counts as a product when calculating the catalog size (choosing a plan)?

Accepted Answer

We count products with the Enabled status and Visibility = ‘Search’ or ‘Catalog, Search’

Question 2

What if the number of products in the store exceeds the plan limit?

Accepted Answer

No worries, the system checks the number of indexed products in your store regularly, and if it exceeds the limit, you will get notifications via email and in the app.

Question 3

Can I pay for a year?

Accepted Answer

Sure, you can choose to subscribe yearly, in this case, you will be billed for a year upfront, and the charge will be repeated every year. The yearly subscription already includes a 30% discount.

Question 4

How can I purchase a subscription to your app?

Accepted Answer

The subscription can be purchased from within the app. To subscribe, you just need to click the Upgrade button in the Searchanise control panel, choose the type of subscription (yearly/monthly) and the plan you would like to subscribe to. Then select the payment method and follow further instructions.

Question 5

Which payment methods are available for purchasing the subscription?

Accepted Answer

You can choose between PayPal and BlueSnap systems. When paying with PayPal, you will need to have an active PayPal account. When paying with BlueSnap, you can pay directly from your bank card.

Question 6

Does the payment include VAT?

Accepted Answer

When paying with PayPal, no VAT is added. When paying with BlueSnap, VAT can be added to the total amount. But VAT fees can be refunded after the payment if you have a valid VAT ID. If you need VAT refunded, please contact BlueSnap support team and let them know your order ID with Searchanise and the VAT ID you have. They will gladly return VAT fees and add the VAT ID to your account so you won’t be charged these fees anymore.

Question 7

I changed the bank card, how can I update my payment details?

Accepted Answer

If you have a subscription purchased with PayPal, please follow these instructions: https://help.searchanise.com/support/solutions/articles/11000018060-how-to-change-credit-card-at-paypal

If you have a subscription purchased with BlueSnap, please follow these instructions: https://help.searchanise.com/support/solutions/articles/1000194722-how-to-change-credit-card-at-bluesnap

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