FixOEM, a Shopify store selling mobile-device replacement parts, reported a conversion-rate increase from 0.8% to 1.5% and fewer support requests after installing Searchanise. At the time of the
case study, the store attracted more than 90,000 monthly visitors.
The problem. Customers couldn’t find products already in the catalog and turned to support. The team added synonyms to descriptions to cover wording such as “ifon” for iPhone, but this required guesswork. Its top-searches report didn’t reveal which queries failed.
What the store did. FixOEM adopted instant suggestions, spelling correction, and filters, then configured synonyms for informal wording. The team also began reviewing no-results queries in Searchanise Analytics.
What changed. Alongside the reported conversion improvement and reduced support workload, analytics helped the team spot demand sooner and identify products to add. As CEO Carlos Maldonado explained: “And now we don't have to guess, we just go to the search analytics.” These are reported merchant outcomes, rather than a controlled measurement of the app’s impact.
What to take from it. First make existing products easier to find through better query handling and filters. Then investigate failed searches to distinguish discovery problems from genuine assortment gaps.