Purpose of Data Processing;Legal Basis;Data Categories;Retention Period
To enable merchants use our services (instant search widget, search results, filtering);Contract;Email,Platform,Shop domain;up to 15 months after contract termination or until the user exercises the right to opt out
To install Searchanise from platforms;Contract;Email,Platform,Shop domain,Token,Shop address,Secret access token and access key;up to 15 months after contract termination or until the user exercises the right to opt out
To make reports on the sources of installs;Legitimate interest to improve our services according to statistics form installs;Email, Platform, Shop domain, Token, Shop address, Secret access token and access key, Device type, Location, Amplitude User ID, City, Region/State, OS and its version, Language, Start version of the application, Current version of the application, Install date, Engine tags, Extra features, GA Session ID, User ID (GA), Shop ID (Shopify), Session start date, Session start time, Session total time, Session start source, Pages viewed, Clicks on ads, Video views, Session start URL, Page title, Page location, Page referrer;up to 15 months after contract termination or until the user exercises the right to opt out
To register and manage merchants in our internal customer administration system;Legitimate interest to maintain relations with merchants and be able to resolve their issues;Name, Email, Platform, Unit (server), API Key, Products paid, Products used, Addon status (total sales sum), Plan type, Merchant ID (Engine), Status of the module, Private Key, Index Name, Index Statuses, Index Action Modes, Date of creation of an account, Date of admin last access, Date of last import, Instant enabled, Is Langify enabled, Plan offer, Offer expires, Database links, Engine tags, Max Items count, Index hosts, Index actions, Date of last access, Date of last update, Is readonly, Addon version, Secondary email, Hold On Payment plan, Logger Linx, Subscriptions, Affiliates, Support team actions, Data about events from logs , Linked engines (shops), Data from Google Analytics, Trial period information, Promocodes applied, Subscription refund, Subscriptions renew date, Subscription upgrade/downgrade details, Subscription cancel date, Subscription start date, App uninstall, Active integrations, Shopify plan, Plan name, Plan ID, Total products, Amplitude User ID, Shop ID (Shopify);up to 15 months after contract termination or until the user exercises the right to opt out
To keep logs of events performed by merchants with widget;Legitimate interest to ensure security of our services;Merchant ID (Engine), Email, Date of event, Type of event, Data related to an event;up to 15 months after contract termination or until the user exercises the right to opt out
Widget installment by merchants;Contract;Email, Merchant ID (Engine), Widget settings and design, Widget content, Product labels, Synonyms, Filter list, Location;up to 15 months after contract termination or until the user exercises the right to opt out
To show analytics reports to merchants;We are processor in this operation;Order ID, Merchant ID (Engine), Ignore IPs;retention period is determined by the controller (merchant)
To track checkout activities;We are processor in this operation;Clicks on add to cart, Session ID, User ID (if authorised), Status of the order (purchased or not);retention period is determined by the controller (merchant)
To send reports via email;Contract;Email, Reports;retention period is determined by the controller (merchant)
Index and update products to display current items that are in stock;Contract;Shop ID (Shopify), Merchant ID (Engine), List of items;retention period is determined by the controller (merchant)
Track of actions performed by merchants with widgets;Legitimate interest to improve the quality of our services;Email, Platform, Shop domain, Token, Shop address, Secret access token and access key, Device type, Location, Amplitude User ID, City, Region/State, OS and its version, Language, Start version of the application, Current version of the application, Install date, Engine tags, Settings change, Session count, App uninstall, App open/closed, Pages viewed, Templates chosen, Subscription start date, Subscription cancel date, Subscription upgrade/downgrade details, Subscriptions renew date, Clicks to Help section, App rating, Reason (in rating), Clicks to some sections in admin panel (new banners, rating, other features), Promocodes applied, Subscription refund, Trial period information, Active integrations, Shopify plan, Plan name, Plan ID, Total products, GA Session ID, User ID (GA), Session start date, Session start time, Session total time, Page title;up to 15 months after contract termination or until the user exercises the right to opt out
To provide personalisation for customers in search widget;We are processor in this operation;Product view, Quick view, Adding to cart, Purchase, Category of item, Brand of item, Product type;up to 15 months after contract termination or until the user exercises the right to opt out
To get coupons at merchant’s website;We are processor in this operation;Email, Coupon;retention period is determined by the controller (merchant)
To subscribe to merchant’s mailing list;We are processor in this operation;Email;retention period is determined by the controller (merchant)
To adjust information about our services to the location of merchant;Legitimate interest to provide relevant information;Country, Region/State;up to 15 months after contract termination or until the user exercises the right to opt out
To send relevant updates and offers on integration to our clients;Consent;Email, Data from messages;until the withdrawal of consent
To subscribe to newsletters;Consent;Email;until the withdrawal of consent
To send administrative information to you, such as changes to our terms, conditions and policies;Legitimate interest to update merchants on the status of the services used;Email, Data from messages;retention period is determined by the controller (merchant)
To process app rating;Consent;App rating, Amplitude User ID;until the withdrawal of consent
To obtain feedback from merchant (comments);Consent;Login, Data from messages;until the withdrawal of consent
To obtain feedback from merchant (interviews);Consent;Name, Video recording, Video transcripts;until the withdrawal of consent
To answer incoming technical support questions;Legitimate interest to resolve the client’s issue;Email, Data from messages, Phone;until the exercise of the right to opt out
To resolve issues in admin access;Legitimate interest to resolve the client’s issue;Email, Merchant ID (Engine), Access to shop approved by the merchant, Phone, Country, Name;until the issue is resolved
To process payment for the usage of our services;Contract;Merchant ID (Engine), Promocode, Services, Plan type, Amount of payment, Date of payment, Subscription details, Email;until the exercise to the right to opt out